No Bonus 1GB in agreement

  • 5
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Black Friday

I just received the Koodo agreement for the Black Friday plan. However, I reviewed the entire agreement I didn't see the bonus 1GB mention anywhere. should I be concerned?
Photo of wugooey


  • 290 Points 250 badge 2x thumb

Posted 3 years ago

  • 5
Photo of Laurence Pothier

Laurence Pothier

  • 62 Points
Hey,  I have the same concern I am wondering if it's gonna be written somewhere about de +1GB it's not even written on the internet... on my account
Photo of 5s


  • 7,186 Points 5k badge 2x thumb
You signed up, you have the bonus 1G to use , even though it does not show on your account yet. Just paper work that needs to catch up.
Put your mind to ease and enjoy :)
Photo of Robert

Robert, Mobile Master

  • 107,634 Points 100k badge 2x thumb
If it's not here in 2 weeks, then start to worry! I think it should appear on self-serve
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Koodo rep told me it will take 2 to 3 weeks for the data to be added, and that a text message will be sent out to everyone who got the promo telling them the gb was added. 
Photo of Randomer2112 .

Randomer2112 .

  • 82 Points 75 badge 2x thumb
Still not here
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Hi Randomer2112,

You will have to give Koodo a call and talk to a rep about it.
Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Hey Randomer2112! Send us a detailed email on this secure link and select "social media" as a category and we'll be able to figure out what happened.  Thank you :)
Photo of Cristian Sipos

Cristian Sipos

  • 60 Points

hi Koodo,

having the same problem, I followed the link above and I cannot send email to koodo rep. (service not available due to technical difficulties). Was told in nov-dec. last year it will take 2-3 weeks to show the 2gb in my account, yet nothing happened. Cris

Photo of Mayumi

Mayumi, Mobile Master

  • 115,202 Points 100k badge 2x thumb
If you can't send Email, then you have to call them.
*611 from your Koodo phone and option 5 > keep pressing 0
Photo of Nabil

Nabil, Employee

  • 6,866 Points 5k badge 2x thumb
Hey Cristian!

That's odd, the extra 1 GB bonus should have been added to your account during this 2 or 3 weeks. Could you please login to your Self-Serve account and double-check your add-ons (Login, then click on View rate plan). You should see the "Bonus 1 GB Data". If not, give us a call.


This conversation is no longer open for comments or replies.