No Bonus 1GB in agreement

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  • Updated 2 years ago
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Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Black Friday

I just received the Koodo agreement for the Black Friday plan. However, I reviewed the entire agreement I didn't see the bonus 1GB mention anywhere. should I be concerned?
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wugooey

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Posted 3 years ago

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Laurence Pothier

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Hey,  I have the same concern I am wondering if it's gonna be written somewhere about de +1GB it's not even written on the internet... on my account
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5s

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You signed up, you have the bonus 1G to use , even though it does not show on your account yet. Just paper work that needs to catch up.
Put your mind to ease and enjoy :)
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Robert, Mobile Master

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If it's not here in 2 weeks, then start to worry! I think it should appear on self-serve
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Mathieu, Mobile Master

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Koodo rep told me it will take 2 to 3 weeks for the data to be added, and that a text message will be sent out to everyone who got the promo telling them the gb was added. 
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Randomer2112 .

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Still not here
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Mathieu, Mobile Master

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Hi Randomer2112,

You will have to give Koodo a call and talk to a rep about it.
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Melissa, Employee

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Hey Randomer2112! Send us a detailed email on this secure link http://koo.do/11eMLdy and select "social media" as a category and we'll be able to figure out what happened.  Thank you :)
(Edited)
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Cristian Sipos

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hi Koodo,

having the same problem, I followed the link above and I cannot send email to koodo rep. (service not available due to technical difficulties). Was told in nov-dec. last year it will take 2-3 weeks to show the 2gb in my account, yet nothing happened. Cris

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Mayumi, Mobile Master

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If you can't send Email, then you have to call them.
*611 from your Koodo phone and option 5 > keep pressing 0
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Nabil, Employee

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Hey Cristian!

That's odd, the extra 1 GB bonus should have been added to your account during this 2 or 3 weeks. Could you please login to your Self-Serve account and double-check your add-ons (Login, then click on View rate plan). You should see the "Bonus 1 GB Data". If not, give us a call.

Thanks

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