I got a SIM card from the Koodo store (not a prepaid) and they told me I could set everything up online. I tried and I got kicked out because I didn't have all the information. Now when I try to log in it tells me my account has been assigned to another email and I need permission to access the account. I tried online again and it made me buy another SIM card and I signed up for the $30.00 plan. I got confirmation of may purchase and my credit card was charged immediately. Still waiting for my account number, phone number and anything else I may need. I went back to the Koodo store and they made my buy a prepaid sim and account because they said this would work. WTF are you guys doing?