nexus 4 random shut down

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  • Updated 4 years ago
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So today my nexus 4 randomly shutdown when I went to turn it on. Battery was full as well. After holding the power button for 30 seconds it turned back on. Only to do the same 5 minutes later. Is my phone faulty? What can Koodo do for me? BTW I purchased the phone at Future shop.

Thanks
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SP

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Posted 5 years ago

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Chad Burr, Mobile Master

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How long have you had this device?
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SP

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Just over 2 weeks now.
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Chad Burr, Mobile Master

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Have you tried a factory reset.?
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punagai

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No.
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Chad Burr, Mobile Master

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Punagai, are you having this problem?
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SP

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No I have not. How would I go about doing that?
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Chad Burr, Mobile Master

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Before I tell you how, have you installed an app prior to this starting? If so, uninstalling that our those apps and seeing if that solves the problem might be the first step
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SP

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Yes it was Netflix. When it first happened I had uninstalled app. But it shutdown 5 minutes later.
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Jeff Bastien

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I've had a few similar quarks on my own Nexus 4. I went through and uninstalled all the apps I wasn't using, one of them must have been causing the trouble because I've gone 2 months now without a single crash. I use Netflix often, so it likely isn't the culprit.

You could factory reset your device as Chad mentioned. This often works because it deletes all the data you put on the phone (apps, contacts, media, files...everything) thus returning it to a new state. However, then you'll have to re-set up your phone. Before a full factory reset,

First, I'd uninstall any non-essential apps. If the phone continues to crash, then a factory reset (after you backup important contacts/files/media) should do.
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Chad Burr, Mobile Master

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Sorry it took this long to get back to you. I've read over Jeffs suggestions and have to say he said it all. Let us know what you decide

And good luck
Chad
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SP

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It hasn't shut down for sometime now, I'll wait to reset if it happens again. Really puts a damper on the apps though.
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Elvis Ahmed

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I am having the same issues. After contacting google support I was asked to a factory reset. Went through it and am having the same issue (still reverts to 4.3) I will try with uninstall of Netflix. If anyone finds a solution please do share as this is the only phone I have and can't have it shutting down randomly.
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Marcus Fenix

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The phone randomly shutting down is an indication that it's an issue with the phone. Depending on when you purchased the phone, you can either bring it back and get it exchanged or have it sent away for repair.
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SP

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Is it covered in the one year warranty? Do I send to Koodoo
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Marcus Fenix

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You can switch to any Koodo phone or unlocked phone as long as you have the appropriate sim card.
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SP

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Sorry, meant to say would they let me exchange with another phone free of charge from Koodo. Like the Galaxy 2.
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Chad Burr, Mobile Master

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If you've had the nexus less than 14 days then yes otherwise no
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Marcus Fenix

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Probably not.

If you are within your 14 days, you can bring the phone back, get a refund and purchase another phone.

If you are within 30 days, you can exchange the phone for the same model brand new.

After 30 days, the exchanges are done strictly through mail, however it would be for the same model.
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Chad Burr, Mobile Master

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I think after thirty days it's warranty repair only with the option to replace solely at the discretion of LG
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C Lim

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Hello everyone this is a new bug that was just revealed and is currently being worked on by Google and Netflix.

If you have a Nexus 4 that has recently been upgraded to Android 4.3 and you have installed Netflix you are susceptible:

http://www.ubergizmo.com/2013/07/fix-...

http://www.reddit.com/r/Android/comme...

http://forum.xda-developers.com/showt...

For now, do not install Netflix on Android 4.3 until this is fixed.

Hope that helps!
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SP

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Thanks for the update.
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Elvis Ahmed

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Confirmed with Netflix reps as well
Netflix jazmyn
Okie doke, I am back we are aware of the issue that is going on & we are working around the clock to get it resolved for you!
You
Oh OK great
You
so how do I know its fixed as I have uninstalled the app
Netflix jazmyn
You can keep checking back in with us, We are available 24-7 dealing with all of your Netflix needs!
You
Hmm will the google playstore show a new version
You
current says july 22nd
Netflix jazmyn
Also you can keep up to date with all of Netflix from our Facebook website as well, I can also send you the link to that.
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Aaron Fuller

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My Nexus 4 keeps on randomly shutting off on me too! I don't have Netflix on it either so I am not sure what is causing this and what I should do about it
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Myke

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Your phone has a defect and should be sent away for repair.
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Sandeep T.A

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I am also facing same issue. As soon as i switch on mobile it shuts down automatically. I am totally frustrated. Any solutions please. I dont have netflix or skype.. Please suggest
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Jeff Bastien

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Are you on the 4.4 update yet? This is an old thread from when the software was still on 4.3. There's a chance this is an entire new issue - it doesn't sound like any apps are causing this issue as the mobile data goes through the system instead of a separate app.

Data has been working OK for me on both 4.3 as well as 4.4 so far.
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Sandeep T.A

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Yes after my mobile got updated to 4.4 i am facing this issue.
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Shanika Pinder

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Hi, I just got my pone about two months ago...My phone is shutting off by itself...secondly after restarting it about 3 times it starts an don't come on again until i charge it. Its really frustrating....it disconnects my data and i can't be on for one sec....i am t 4.2 ...how do i update which may correct my situation.
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Zaphod Beeblebrox

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Do the factory reset.
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Shanika Pinder

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My Battery is swollen.....i noticed it couldn't fit into my case. I am going to change it hopefully that would fix it...if not i will factory reset it.....i will update you when it is done. Thanks Tyler.
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Zaphod Beeblebrox

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No problem. I will wait for the update :)
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Chad Burr, Mobile Master

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If your battery is swollen, you should discontinue use, the battery could flame out or explode.

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