Nexus 6p calls muffled

  • 2
  • Question
  • Updated 2 years ago
  • Answered
I keep receiving feedback from people that I'm talking to that they can't hear me. That my voice is muffled, or I sound like I'm in a tunnel. Apparently it's a known issue with Google and the people on the forum I've linked below, say that they've contacted Google for a replacement device. Is Koodo who I should be contacting since I didn't buy directly from Google ?
Photo of Jody McAdam

Jody McAdam

  • 296 Points 250 badge 2x thumb

Posted 2 years ago

  • 2
Photo of Chadwick

Chadwick, Mobile Master

  • 33,092 Points 20k badge 2x thumb
Make sure you have no dust in your microphone holes first of all. Also, when did you purchase the phone?
Photo of Mathieu

Mathieu, Mobile Master

  • 60,848 Points 50k badge 2x thumb
Hi Jody,

If you are within your first fourteen days you can exchange it with the koodo website or kiosk (whichever one you used to buy the device). If it has been longer, you can go to any koodo kiosk and send it out for warranty work.
Photo of Tiz


  • 4,604 Points 4k badge 2x thumb
Have you got any water on your phone?
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
You should contact Koodo if the phone was purchased from Koodo. Otherwise, you'll need to contact Google (you'll likely need proof of purchase).
Photo of Tayeb A

Tayeb A, Employee

  • 18,208 Points 10k badge 2x thumb
Hey Jody,

Were you able to resolve this issue? If you purchased your phone from Koodo and it's still covered by the manufacturer's warranty, you can visit a Koodo Store nearby for assistance. For more information, please click here:

Let us know if you have more questions!

This conversation is no longer open for comments or replies.