Nexus 6 Prepaid no signal anywhere

  • 1
  • Question
  • Updated 1 year ago
I just bought a Nexus 6 with a new PrepaidSimCard and I don't get signal anywhere. My account is active and my phone is working perfectly fine so i dont know what to do. I tried turning the phone off, removing the simcard, putting it back in and turning the phone back on again but nothing seems to work. help plz
Photo of Imran Draia

Imran Draia

  • 140 Points 100 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 187,648 Points 100k badge 2x thumb
Try another sim in the phone and try your sim in another phone.  This can help narrow down the problem so we know if it is a phone issue or a sim/account issue
Photo of Imran Draia

Imran Draia

  • 140 Points 100 badge 2x thumb
Thank you for the reply. And I've tried 2 different koodo prepaid sim cards and the results are the same. The phone is brand new so i doubt it would be a phone issue. 
Photo of Dennis

Dennis, Mobile Master

  • 187,648 Points 100k badge 2x thumb
Did you purchase a baseplan for your account?

Airplane mode is off right?
Photo of Imran Draia

Imran Draia

  • 140 Points 100 badge 2x thumb
yes i got the $15 base plan for it. and the airplane mode is off
Photo of Dennis

Dennis, Mobile Master

  • 187,648 Points 100k badge 2x thumb
Settings>Mobile network mode.  Make sure it is LTE/WCDMA/GSM.

What city are you in?


Do you get no signal when outside?  have you tried in other locations?
Photo of Imran Draia

Imran Draia

  • 140 Points 100 badge 2x thumb
I live in Ottawa. I've tried the signal at my apartment, university and at the mall. didnt work in either of them. and my phone is under LTW (recommanded ) :(
Photo of Imran Draia

Imran Draia

  • 140 Points 100 badge 2x thumb
when i pick the network automatically, i choose koodo and after 30 sec it says sim card doesn't allow connection to this network