Nexus 5X fingerprint scanner isn't working

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  • Updated 2 years ago
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My Nexus 5X fingerprint scanner isn't working, and Nexus Imprint isn't appearing in settings. I've tried running the phone is safe mode, and I've done a soft factory reset, to no avail. I have no idea what to do.
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Tyler Riches

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Tyler,

If you already did a factory reset then I would bring it in to a Koodo kiosk to send it off for warranty work.