Nexus 5 service issue

  • 2
  • Question
  • Updated 4 years ago
  • Answered
Hi, I just got my Nexus 5 from a Koodo retailer. I have problem with maintaining a signal. My other phone gets consistently 2 bars (Samsung Slyde), but the N5 get an empty triangle most of the time, sometimes the placeholders for the 4 bars are indicated, and one time I noticed 1 bar.

I have G3 selected, and searching for network is a hit and miss. I have seen Rogers, Telus and Koodo on occasion.

I am disappointed about the sensitivity of the phone, but maybe the settings are wrong? Advice appreciated.
Photo of gml

gml

  • 124 Points 100 badge 2x thumb

Posted 4 years ago

  • 2
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
Try rebooting the phone or toggling airplane mode on and off.
Photo of gml

gml

  • 124 Points 100 badge 2x thumb
Tried rebooting several times, no change. My signal strength is between -111 and -113 right now. Have not tried airplane mode... will try
Photo of Mayumi

Mayumi, Mobile Master

  • 115,026 Points 100k badge 2x thumb
Where are you?
Do you have good reception? You mentioned your other phones gets consistently 2 bars...
Here is a link for Koodo's coverage map
http://help.koodomobile.com/coverage-...

Even if map show your area is covered, it might get difficult to receive a good signal because of your surroundings.
Photo of gml

gml

  • 124 Points 100 badge 2x thumb
Close to Burns Lake, BC. Signal has always been poor here. Funny enough I have a Sierra Hotspot modem for Internet and am getting -89 dBm, 4 bars. That signal is coming from the same tower. I am on 4G for the modem.
Photo of gml

gml

  • 124 Points 100 badge 2x thumb
Follow-up.
I was just talking to Koodo technical support, and the only option I was presented with was to return the phone. No other testing. Very disappointing.

Apparently my setting of LTE (recommended) was wrong, that is only for Internet. I had no idea. But I have tried 3G as well, and no change. My signal is between -111 to -113 dBm.

I suspect the phone's sensitivity is worse than my other phone, which had 2 bars so the advice to return it is probably a good one.

Now I have to look for a different phone. I wonder if there are data available about different phones sensitivity? I will ask this question as a new topic if I don't find it has been asked.
Photo of gml

gml

  • 124 Points 100 badge 2x thumb
OK, there are numerous threads about Nexus 5 lousy reception, but I discovered last night some peculiar behavior. My signal indicator is an empty triangle or the 4 indicator shows, this is on 3G. This has been the case since I got the phone.

I got a call last night, and when i answered the phone I noticed that the signal indicator toggled between 1 and 2 bars during the call. When the call ended it went back to the indicated 4 bars . I live in a remote area and my old phone had 2 bars almost all the time.

This odd behavior indicates to me a software bug. I can not really believe that the tower increased the output just to accommodate my low signal.

Any others noticed something similar?
Photo of Daniel Gunn

Daniel Gunn

  • 19,800 Points 10k badge 2x thumb
I've noticed in some areas with my Nexus 4 (different phone, same software) that signal does tend to drop lower in certain spots where it normally gets full signal, even my Samsung Galaxy S2X gets better signal at times, I'd recommend trying a factory reset to see if that fixes any bugs in the software (this is if you haven't tried already). I've done a factory reset before and it seemed to fix my issues.

Just my two cents :)

This conversation is no longer open for comments or replies.