Nexus 5 not accepting a charge either from the wall outlet or a computer. It appears I have no connection to Koodo. What could be wrong?

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This is a brand new phone, only bought last month.  I have tried plugging it with the original cord into the wall. I have rebooted the phone. I have tried plugging it in through the computer.  I'm really out of ideas.  Can anyone help please?
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Shannon Holloway

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  • frustrated.

Posted 3 years ago

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Robert, Mobile Master

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Hello Shanon

Have you tried another cord? Did you try another wall socket?
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since it is not accepting a connection from PC or a wall socket the first thing that I would suggest is another cord as Robert said. You can probably borrow another cord from a friend so you do not have to buy one - if you find that it is a problem with the cord it means that you can buy another one.

Did it just stop powering up all of a sudden? Has it been dropped recently - sometimes if it is dropped, it will not look like there was any damage but the plug in for the phone may have been damaged.

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Mathieu, Mobile Master

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If you have tried what Robert and Dave have said, bring it into a Koodo location for them to send it off for warranty work. As long as they do not see any signs of accidental damages the repairs would be covered by the manufacturer's warranty.
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Paul Deschamps, Mobile Master

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Try gently and slightly pushing the connector that's plugged into the phone towards the front of the phone and hold it and see if it begins charging if not try the same in the opposite direction (towards the back of the phone). If it begins charging when you do this in either direction then the charging port has been damaged usually by using the phone while it's plugged in, this is not covered under warranty as its considered physical damage. Let us know if that is indeed the issue or if we need to keep trouble shooting.
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Hey Shannon, 

Have any of the suggestions posted here worked? Can you charge your phone now?


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