Nexus 5 no wifi no Bluetooth no hotspot only data????????

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  • Updated 1 year ago
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PLEASE SOMEONE my data is $210 in five days ..I fought and fought with Koodo to let me get a new phone without I'd. WON'T ! My father's had THIS SERVICE FOR 7YRS!!!!! How many #@&* people have a cell phone service with THE SAME COMPANY FOR SEVEN FLIPPING YRS. MY TAB is 40bucks. I've TRIED EVERYTHING to fix this HORRIABLE cell please help$210!!!!!!!!!!!!! One week.
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Hawttie

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Posted 1 year ago

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David, Mobile Master

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Without ID, no company will offer you a contract; there is too much opportunity for fraud if they start to do so. If your phone is broken, you can send it for warranty if under a year old, for repair if over a year old, or replace it with a fresh phone.

I know lots of folk who have been with the same company for over 7 years. You're not alone in that.
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Curtis Munro

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I gave up on contracts and mobile data all together. It racks up so fast and its hard to track it all. Watching one video could cost you hundreds of dollars with the way mobile data is charged. I said screw it and just got my phone unlocked and switched to another company on a pay as you go. Now I don't have to worry about going over my limit by accident I just buy the data that I think I will need and thats it. I just canceled my contract and pay monthly towards my phone to keep them out of collections.. cheaper for me in the long run and I'm no longer being gouged by the company.. I am going to wait until we get some proper regulations regarding the amount a company can charge for data. I know in the USA you can get unlimited minutes and data for like 65$ a month.. it should be like that here in canada  as well.
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Allan, Mobile Master

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Freedom and Chatr both offer unlimited data (Set amount of data at high speed, unlimited at lower speed). This would probably be a good option for you if you use a lot of data and are in a Freedom or Chatr area.
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Hawttie

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I have a contract with Koodo I'm the manager or whatever of our account it's in my father's name he is very sick in the hospital ..
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Jru Gordon

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and you will still need photo ID to get a new phone.

Hope that helps!

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Goran, Mobile Master

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The highest overage rate Koodo has with data is 50 dollars per GB. I'll be the first to say this is too high, but it means that you've been using nearly a GB a day for several days. If you cannot reduce your data requirements, and you continue to need data from a phone, I suggest picking up a data Sim from Fido, as they currently have 3gb for 15 dollars plus 10/GB. Even if temporarily. But I believe that it's postpaid only and I'm guessing that you have no ID.

I'm guessing you've lost it all or its been stolen? I certainly sympathize with the heartache this causes and length of time to get new ID, especially if you're not born in Canada. You can look at used options online or Kijiji as a replacement phone if you're on a tight budget. It takes time and digging to get good deals but they're there.

What have you tried so far with your nexus 5 to get it working again? If you've done the restart, pull Sim, trying other Wi-Fi networks, forgetting the network and re-doing connecting, etc, I'd suggest backing up and then factory restarting. Next step up would require flashing the phone if you're up for that. If your warranty is over you may as well.
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Hawttie

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Hi thanks for answering yes I've done all that stuff and I did back up my stuff to google but what's flashing? Lol I've not heard of that one sounds fun what is it?
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Ivan, Mobile Master

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Flashing refers to loading customized software for your phone instead of the one that was pre-loaded on your phone at the factory. Here's an overview:

https://www.xda-developers.com/how-to-flash-a-custom-rom-android-basics-101/
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Hawttie

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THANK YOU VERY MUCH!!!!!
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Julie, Company Admin

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Hey! 

If you would like to upgrade to a new phone, it's definitely possible but we do need to adhere to our security measures. I can totally get your standpoint about your father having a line with us for an important number of years and we truly have no intention to make things complicated for you. However, for the account holder's protection, we must confirm the identity of the buyer to prevent any fraudulent activity - it's unfortunately things that some people attempt. Just know that we do this because the last thing that we want to do is put the protection of your father's account in jeopardy. 

About the bluetooth, when you turn it on, are you able to find a connection at all? Are you able to pair the device? Or are you unable to even complete those steps at all? Have you tried turning your phone off/on? So if I understand properly, you're unable to get someone to connect to your Hotspot, is that right? How about using Wi-Fi, are you able to do so? 

About the data charges, I see that you have a total of 3 GB included in your plan and for the last 13 days of your cycle, there was an overage resulting in a total of 7.371 GB for the whole cycle. You do have a shock free data plan and I get that this is a touchy situation all things considered, but we're doing our best in helping you keep control of your bill. Keep in mind that you can also change your rate plan for free once per cycle on self-serve - if you see that you are about to go over, you can always switch to a plan that better suites your usage. We actually have some fun promotions happening at the moment, check them out http://koo.do/1HRe5Gz!
(Edited)
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Hawttie

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OK hi thank you for getting BK to me... First I am the account holder of my father's account we changed it last summer when he AGAIN was hospitalized .... We never changed it! But I was basically told I'm a liar by the last manger I talked to that never ever called me BK like he said he would.. he said basically I was lying and said he had to listen to the conversation I had with whoever!!!! I'm SOOOOOO upset over that I'm not going to even begin!!!!!!! I've talked to Koodo reps MANY of them finally talked to a floor manager or whatever they're called .. the reps manager... Nice guy brain I think his name was... We figured out a plan he was the first manger ... When I finally got someone WITH id to vouch for me at the store like I was told was the plan I thought I'd call just to make sure everything was good so I called Koodo and OFCOURSE the manger had the day off which he deserves BUT the second a**home was the one who called me a liar and said he had to review the recorded conversation and call me BK.
Never heard from ANYONE again ....I'm tired of fighting over this bull and I 1000c/o understand security reasons for the id BUT....
Honestly HONESTLY 7 or 8 calls and postings on Koodo site and passwords AND knowing all my cells and details on things that have happened to my cells and details around the time we changed the account holder THING.
DO YOU HONESTLY THINK someone would be able to pull ALL THAT OFF IF I WASNT WHO I SAID I WAS!!!!!!
IVE BEEN ACCOUNT HOLDER since the last year and at that time my dad went into the hospital and for the first time in SEVEN YRS missed ONE payment YOU KOODO told him that if he didn't pay it ASAP his account would be suspended!!!!!!
He was in tears!!!! Emotionally drained from his hospital stay plus YOU putting pressure about ONE PAYMENT ... He HATES being late for anything ... but Koodo had NO RIGHT TO DO THAT TO HIM OR THREATEN anything g to a man with long lasting service without failure to pay every month!!!!
I was on the line and blasted Koodo for this crap ...... I can not Nor WILL I both my father when he's sick a should focus on himself and not my needs for a cell because this one's a piece of crap! I am the account holder since I had to send my old cell in last yr for repair. And that's that. Been told I'm a liar is NOT acceptable and I've done every fricking thing to this cell to get it to work and pick up wifi or Bluetooth or even hotspot it......
My bill is outrageous!!!!!
And growing daily!!!!!
I'm so pissed off I cant even tell you and NOBODY at Koodo will fix this ...
What the hell does it matter about my id.... At this point IM THE ONE PAYING FOR THE FRICKING PHONE in long run just like I JUST paid the last $45 from the $300 dollar one I got last yr!!!!!!!
Ive seriously had enough.
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Hawttie

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You can help me keep control of my bill BY GETTING Me A CELL THAT PICKS UP DATA!!!!!! Don't make me look like I cant keep control of my fricking bill you don't need to help me do that I've been doing JUST FINE with my bill for 7 yrs. ..Till this NEXUS piece of crap!!!!
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Julie, Company Admin

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I would like to start by giving you my sincere apologies for what your father is going through. I understand how stressful and difficult it must be to cope with what is going on and please believe me when I say that we would never want to add to your plate. 

I'm truly sorry if you felt that the agent treated you as if you were a liar. Regardless of what message we need to deliver based on what we see on our end, it is very important to us that our customers feel fully respected. If you would like, I can send your feedback to the person in charge so they can review the interaction and coach accordingly. 

I took a look at your account and although I do understand that you just mentioned taking over your father's account last summer, it seems as if your request never went through as the account holder is still under your father's name. I also checked through the notes and can't seem to find the request either. Was this possibly requested in store? 

In any case, it's not too late. If you wish to take ownership of the account, it most certainly is possible as long as the account is in good standing. Your father would need to contact us to authorize the modification and as of that point, you would have 10 days to call us and go through a credit check to finalize the process. At that point, you will be able to add a line and/or upgrade hassle free. As an alternative, if you would rather keep things as is with your father's name on the account, there still is a way for you to upgrade without his presence. He would simply need to contact us and authorize you as a manager on the account and that will give you the authority to purchase a new phone with your own ID. 

To address the payment issue, I do see that the history before last June is spotless. My intention is truly not to challenge you, but rather to clarify the situation. I won't go into detail as this is a public forum, but there was more than 1 late payment since last summer. Considering the mint payment history before that, we would never advise you of a possible suspension for 1 late payment. We are understanding and lenient and get that life happens and that sometimes, one can miss a couple payments. If you would like to discuss this further, just let me know and we can take this conversation private. 

And don't get me wrong, I don't mean to make you feel any type of way when I talk about the fact that we send you data alerts. I only ment to say that it's preventable by changing your rate plan - It's just a suggestion to help you have a lower bill. 

I totally get that you would want a phone that works perfectly fine, so hopefully the information I just shared will help you know which is the next step you would like to take to go forward with this. I know that you are upset, I understand that, but if we work together, you'll see that it's possible to fix this and straighten things out. Should you have any other questions, just let me know!
(Edited)
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Hawttie

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Hi Julie thank you for your response and understanding ....But I had a note 4 at the time we switched the account holder position that I had to take to the Koodo store for repair at that time my dad was told that I couldn't send the cell away it had to be him ....He was in noway going to drive across town to do this...So HE called and we changed the position from him to me... He did that not me. so I went to the store and sent it off.i think I might even have call recordings of that cell getting fixed. I MIGHT. I wasn't allowed to send it off if I wasn't account holder!....Anyways ...This is almost at the end of all this OUR BILL IS NOW $700... this cell switch's data on and off when ever it wants.... I have no control ...No wifi no Bluetooth ... And I tried WEEKS AND WEEKS ago to fix this.. with NO corporation except the one young man I talk to. And the one manger I think Brain....I also put my last bit of my oweing tab on this $700 bill before I knew it was $700 . Now there's NO WAY I can pay to recover my stolen drivers license, Birth certificate. Etc etc and we have just had enough. ... I went to great lengths to fix my cell called and called I cant even count how many I talked to got told no again and again... Not to mention the rude and unnecessary comment (s) of a manger. This $700 bill and continuous fight I feel like I'm in would of NEVER happend if I got a new cell .
Now my father has went backwards on his recovery and I still have this HORRIABLE CELL and we are looking at virgin mobile and others
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Jru Gordon

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Just a heads up, if you do switch to any other carrier, you will still need Photo ID to set up with them.  If your driver's license was stolen, you can also use your passport as photo ID, as long as you have a 2nd piece of government ID (SIN card, birth certificate) and possibly a current bill showing your current address on it.

Hope this helps!

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Julie, Company Admin

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From what I'm understanding, seems like your father did contact us to initiate the transfer of ownership, but the thing is that once the account holder calls us to do so, the person taking over has 10 days to contact us in order to do the credit assessment. If we didn't speak with you after your father authorized you as the new owner, that explains why the process was never completed. 

Going forward, we would need to bring this conversation through private messaging considering the nature of the issue. Do you have a Facebook or Twitter account? If so, can you get in touch with us there? We'll be able to authenticate your account and discuss your options in terms of payment arrangements and possible upgrade. 

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