Nexus 5 - microphone + calls - help appreciated!

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Nexus 5 --- screen goes to "sleep" during calls, and causes the microphone to not pick up sound. Do you think this is because reception from koodo is limited because I am not on a data plan? Should I bring it back ASAP? (new phone! for less than 12 hrs, any help appreciated)

Photo of Anna


  • 80 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
Nope, that doesn't have anything to do with having a data plan or not.
It's normal for the phone to go to sleep during a call, if you think the microphone is faulty I would definitely return it!
Photo of rikkster

rikkster, Mobile Master

  • 66,312 Points 50k badge 2x thumb
Hi Anna,

You can definitely return the phone if you think it may be defective. If you can demonstrate the problem to the rep, you should be able to do a straight exchange for the same device or the rep may discover a setting that was inadvertently set (doubtful, but you never know). Either way best to get the phone looked at.

Whether you're on a data plan or not makes no difference in terms of signal reception. You may be located in a 'fringe' area where coverage may be limited or the phone may be defective to begin with. Get the phone checked out first.
Photo of Anna


  • 80 Points 75 badge 2x thumb
Thanks for the replies!

Before switching to this phone, my reception was always full bars in this location, but now it's only one. Do you think it's this specific phone? or the nexus 5 in general?
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,344 Points 100k badge 2x thumb
I've heard that the reception on the Nexus 5 isn't spectacular but it shouldn't be that low if your service has been good before. It could be the phone or the SIM card. Ask the store you bought it from to try a new SIM card and if the issue persists, it could be a bad SIM reader or antenna in the phone. They'll just exchange it for you within 15 days.
Photo of Mike Sheehan

Mike Sheehan

  • 1,710 Points 1k badge 2x thumb
Another thing you might try is to activate the speaker phone function.