Nexus 5 Box Opened

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
Just received a nexus 5 in the mail today. Received via the online offer for $7.00/month tab charge. The seal on the phone box has been this to be expected? Is there a way to tell refurbished from new?
Photo of Sanndennis


  • 120 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Chadwick

Chadwick, Mobile Master

  • 33,092 Points 20k badge 2x thumb
The only way it should be refurbished. Is if the website says Refurbished device. Which it doesnt. The seal should absolutely be sealed IMO. But i could be wrong. I would be emailing the webstore or customer service through Self-Serve to get the final call on that. Take pictures of it. Is my best opinion
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
It might have been opened to test it or something but otherwise it's considered brand new if it has never been activated on someone else account. If you're concerned about it, contact the webstore.
Photo of Robert

Robert, Mobile Master

  • 106,940 Points 100k badge 2x thumb
You can call them at this number: 1-844-566-3697 (Tuesday to Friday 3pm - 9pm EST)

You can also email them at this address:

Hope that helps :)

This conversation is no longer open for comments or replies.