Newly purchased phones blacklisted

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  • Updated 3 months ago
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My (3) phones are blacklisted by Koodo/ Telus which were purchased directly from Walmart, Best Buy and WOW mobility. I canceled the plans and decided to keep the phones. After paying off my tab balances all my phones got blacklisted ! Why would Koodo believe it is a fraudulent account when there is no balance owning?
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Alan Wong

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Posted 3 months ago

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Allan, Mobile Master

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As on the other thread you mentioned you haven't gotten a reply in 2 days then feel free to call Koodo to get this sorted out.
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Alan Wong

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Koodo customer service and kiosks said they can not help me. I had to email their fraud department . FMgmtFax416-279-4844@telus.com or call 866-493-3414

I left messages and emailed them and 2 days go by and no reply.

Again, why am I blacklisted when my balance is $0 ???????????

Are they doing it cause I cancelled my plans?
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Allan, Mobile Master

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If you have to contact the fraud department then no one knows why they were blacklisted except for them.

Phones don't get blacklisted purely from canceling with Koodo.
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Dinh, Mobile Master

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No, canceling the service doesn't make your phone blacklisted.

You need to contact them and find out, I guess.
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Alan Wong

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Anyone know how long before they will contact me?
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Goran, Mobile Master

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Afraid not. We know basically nothing about the fraud department. You can basically just keep with contacting them periodically and hope to get a response or someone picks up soon.
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Mayumi, Mobile Master

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I'm curious that why you purchased 3 devices from 3 different places and cancelled?
What phone are they?

I don't think they will reply to you until they finish their investigation once your account went to  fraudulent department.
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Alan Wong

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Purchased from different re-sellers (Walmart, Best Buy and WOW) due to availability and promotions. Got the iphone 6, samsung a5 and j3.  I also had to use different email addresses to register for Self Serve as I was unable to use one on Koodo website.

It's good that they are trying to be proactive but no so great for me as they are dragging their feet and I can't use the phones.

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