Newly emerged disability rendering my smartphone inaccessible - can I trade in?

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  • Updated 4 years ago
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Having trouble with phone accessibility due to a newly emerged disability. Wondering if I can trade in my current phone for another one that is more accessible?
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Shannon Whitney

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Posted 4 years ago

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Dennis, Mobile Master

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When did you buy your cell phone?

Your best bet is to sell your phone online (ex. kijiji) and get a new phone.

Also note, that depending on your disability, the phone usually has accessibility options.

If you are indeed getting another phone, let Koodo know at the time of the purchase so that you get a 30 day return policy instead of just a typical 15 day return policy

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