New prepaid sim card on unlocked phone not working

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  • Updated 5 years ago
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I just bought a prepaid sim from koodo and used the self serve to switch over my number but I am unable to make/receive any calls or texts. The error message 'Proactive command rejected by ME' keeps coming up and i'm at a loss of what to do so any help would be appreciated! Thanks
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no no

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Posted 5 years ago

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Sophia, Mobile Master

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What phone is it? Try this first: remove the SIM card for a few minutes as well as the battery, then switch it back on, see if that helps :)
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no no

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It's a Samsung Genio qwerty. Just tried that and it had no effect, thank you though!
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HippieLongstocking

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did you check to see it the phone is compatibale with koodo? you can here by clicking on this link http://koodomobile.com/en/on/switch2k...
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no no

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Ahh ok that's the problem then. Thanks for all the help! I'll try and see if I can find a cheap handset somewhere then, i'm only in Canada until April so don't want something expensive. Do you know if a lot of phones aren't compatible with Koodo?
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HippieLongstocking

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just most phones that are from international countries dont work with koodo. check out kijiji theres allot of people selling koodo phones on there for cheap :)
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delSol97

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Do incoming calls work?

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