new prepaid SIM card - can't log in, doesn't recognize email&password and can't use data

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  • Updated 3 years ago
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Hi, I bought a prepaid SIM card yesterday around these hours. I activated it online just after I bought it. I chose my base plan and included a booster. But now I am trying to log in but the website doesn't recognize my email&password. It says "We have no record of an account matching the username or email address you have entered" . I can send text messages but the can't use the data booster yet. What can I do besides wait?
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Cemnur Tancıl

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Posted 5 years ago

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Rocky Balboa

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I'd contact prepaid customer service. Ensure that your account is active and to also see which e-mail is tied to your account.
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Cemnur Tancıl

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Thanks for the reply.

I don't have a talk booster. Can I still call them?
I activated my account yesterday. I can send text messages. That means it's active right?
I use only one email adress.
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Yannick

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Hi Cemnur, you can indeed call us form your phone by dialing *611 (the call is free). You can also contact us at 1-866-995-6636 from another phone, #5. Thank you!

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Terra Cotta

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I'm having the same problem with koodo not recognizing my email and customer service isn't available @ 2am. I am from the states and traveling across the country and just purchased the phone once I got to Winnipeg, they activated it at the kiosk in because I didn't have internet access. It worked fine and the mall and then I tried to use it to find a hotel and it told me that the plan wasn't Canada-wide like I thought I'd purchased. I am traveling through the country in the middle of the night & I don't have service. I'm am trying to see why plan isn't set up correctly but koodo isn't recognizing my email or password. This really is a safety issue, could someone please help me?
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Eugene

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I would first recommend calling koodo customer service.
Customer service will tell you to make a new account or they will give you more procedures to go through.
And for not getting service, Koodo bands are weak compared with other carriers in the countryside, so I would recommend changing to another carrier if getting reception is your main problem in the countryside.
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Terra Cotta

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I tried customer service but they don't work until 10am! And if I didn't already drop $80 on a prepaid plan, I think I would take my service elsewhere. It really is a safety issue traveling the country in the winter at night only to realize 30 miles later that I don't have a working phone and no one to help me until 10am! But thanks for trying Eugene
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David, Mobile Master

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You may be outside the small area of coverage in Manitoba.
http://help.koodomobile.com/coverage-...

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