New plan

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Hi I am trying to cancel with rogers right now and come to Koodo but I am not quite sure how it all works and all the charges involved
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Marina Stanidis

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Posted 5 years ago

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Ivan, Mobile Master

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If you don't want to keep your old number, you can simply call Rogers to cancel. You'll be subject to any applicable fees under your original contract.

If you want to keep your number, you have to go to Koodo before you cancel your Rogers line and Koodo will do it for you. You'll still be subjected to the same fees as if though you were the one to cancel your account with Rogers.

You should call Rogers (611 from your Rogers phone) and ask about how much it will cost for you to cancel, so you don't get any nasty surprises.

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