New phone old plan?

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  • Updated 5 years ago
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I lost my phone the other day so im looking to buy a new one, but when i go through the steps it wants me to pick a new plan, so ill lose my double minutes, how do i keep my old plan and order the new phone?
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Chris Bock

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Posted 5 years ago

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Ahmad

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Just checkout without a plan. It won't force you to choose one. Once the phone arrives, login to self-serve and you can swap your phone on there.
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Camilo_A

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Hi Chris... As Ahmad said, proceed without a plan, if you choose a plan at the moment of the order, the system will think it is a new line you are requesting for and instead of being upgraded, a new line will be created into your account...

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