I got a new phone, Everything works but mobile data. How can I fix?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
  • (Edited)
My phone broke so I got the same one from a friend (my on a contract or anything) popped my SIM card in and everything works (text, call, etc) except my mobile data. How do I fix this?
Photo of Marjorie Lewis

Marjorie Lewis

  • 70 Points

Posted 4 years ago

  • 1
Photo of Ben Walburger

Ben Walburger

  • 274 Points 250 badge 2x thumb
well an indefinite way to fix it would to be to bring this new phone with the sim card in it to a koodo kiosk and letting them know what has happened they may be able to get your "new" phone to get the data
Photo of Robert

Robert, Mobile Master

  • 107,120 Points 100k badge 2x thumb
What phone is it and what company is he with? Was the phone unlocked?
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
It's an android phone so you need to navigate to:


Wireless and Networks


Mobile networks

Make sure Data is enabled or packet data is enabled

Next, under the same heading, look for "access point names"

Make sure Koodo.sp is there and selected. If not you'll need to add it.

Here are the settings

This conversation is no longer open for comments or replies.