New number not showing in account

  • 1
  • Question
  • Updated 5 years ago
  • Answered
I just changed my phone number as I moved and needed a new area code and it's showing the new number in my phone but it's not showing in my Koodo account when I log in. Does it take a while to show the new number in my account or is there something else I need to do?
Photo of Beth Standen

Beth Standen

  • 2,300 Points 2k badge 2x thumb

Posted 5 years ago

  • 1
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 140,222 Points 100k badge 2x thumb
there should be a drop down box at the upper right corner of the page. check if you can switch to the new number there.
Photo of Beth Standen

Beth Standen

  • 2,300 Points 2k badge 2x thumb
Wouldn't you know it...as soon as I posted this it started showing the new number in my account :) FYI, if anyone else has this question it took about 1 1/2 hours for it to show up.

This conversation is no longer open for comments or replies.