new number issues

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

i recently changed my number. now my voicemail doesn't work, and 'my phone number' under these phones settings still lists my old number. help?
Photo of Werner Potgieter

Werner Potgieter

  • 80 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Hi Werner, how recently would that be? It can take up to 24 hours for a ported number to work properly... but you can try to speed it up by removing the battery (if possible) and SIM card (for sure) for a few minutes and then switch your phone back on :)
Photo of Werner Potgieter

Werner Potgieter

  • 80 Points 75 badge 2x thumb
Hi Sophia. I changed the number a month ago, and Ive taken out the sim card multiple times bc I use a BB for work with my sim card.
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Ack, a month is not what I call "recently"... I guess you'll need to call Koodo, Werner. The number is *611 and they will be able to reset your voicemail and update your listed phone number!
Photo of Matthew Sider

Matthew Sider

  • 2,432 Points 2k badge 2x thumb
Some times wen you chage your number some times takes 24 hours for there system to know if error
Message you may want take look at Sim card
or cell may not be compatible usely it is
tray software reset if that doesn't work call looking
thay may help you more
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Hi Sophia. I changed the number a month ago, and Ive taken out the sim card multiple times bc I use a BB for work with my sim card.

This conversation is no longer open for comments or replies.