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I requested to change my password and I received the email with the link.
When I click on the link to reset my password, it fails with Generic Error.
It looks like something went wrong, but don’t panic.
Log out and then log back in again to continue. Or return to the Login Page.
I can't login because my password doesn't work.
I know the email is correct because I receive the change password link.
I have cleared my browser cache/cookies and tried IE9 and Chrome.
It says to call *611 but then as a prepaid customer it tells me that I have to pay $5.
That's not a free call.
I am a new customer and have never logged in successfully yet.