New customer...unusual charges

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  • Question
  • Updated 5 years ago
  • Answered
I am on the $45 plan and Koodo charged me $51.33 for a pay period of August 24-august 27, and I had no usage overages. Is that normal?
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Nike Anderson

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Posted 5 years ago

  • 1
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Zaphod Beeblebrox

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Yes it is. That would be proration for that period you mentioned. The first bills always have that. Nothing to worry about :)
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Koodo has an explanation here, with video:
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Jonathan I, Mobile Master

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Did you buy your phone at a store (doesn't matter if it was Koodo shop or a retailer)? The rep should have explained this to you.

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