New Bill Format needs Improvements

  • 27
  • Idea
  • Updated 4 years ago
  • Implemented
Archived and Closed

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The new bill format is a disappointment. Please improve it.

a) Very important information is missing: How many minutes, texts and MBytes where used overall and on each line respectively?

This was very clear and concise on the old bills. The Self Serve is not equivalent. Self Serve goes back a max of two months, it does not have the same information (example: how many messages sent vs received), it does not show all on one page (separate webpages for data, messages, minutes) and it does not sum it for the entire account.

b) The new Font Type is a bad choice, it is too thin. This makes it much harder to read thant the old one. Also, there are some grey areas with text in them = bad contrast. Maybe you want to consult experts in design for people with bad eyesight.

The one thing that is better: There is now a sum before taxes. Hitherto, there was a sum that included HST/PST/QST, but not GST. That didn't make a lot of sense.
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Daniel AJ

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  • frustrated

Posted 4 years ago

  • 27
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Jordan Stevens

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Official Response
Hey Daniel et al,

Thank you for the detailed ideas and replies. We thought it was only fair to add usage details back to your bill, so thanks to your input we have!

If you haven't already, you should see the details on your next bill.

Thanks again!