new activation

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  • Question
  • Updated 5 years ago
  • Answered
just picked up a phone still in the box .new contract did the 50 dollar plan with 550 mins .came home to set up the on line part and it is saying I have 133 mins remaining how can this be
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Andrew Greenwood

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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Proration. Your minutes will reset to the full amount as soon as your first billing cycle ends.
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Mo D.

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It's proration.

Basically you have about 7 days till your first billing cycle starts. This is the service provided to you before then.

It will also be reflected on your first bill:

https://www.youtube.com/watch?v=XlXFWW...
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Andrew Greenwood

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thanks so this is normal
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Mo D.

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Yessir. Watch the video, it will help :)
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Mo D.

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It's a Koodo101. There are 7 or 8 of them. Good to watch.
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Chris Petersens

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Mo D.

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Did my link not work?
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Andrew Greenwood

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It did thank you

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