New billing UI is confusing

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  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
It is currently difficult/impossible to find where I can change my pre-authorized payment method.
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Jonathan Galipeau

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Posted 2 years ago

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Sophia, Mobile Master

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I hear you, Jonathan! It's very confusing indeed. You can change your payment method at Self Service - Billing - then in the blue box, select "Register or change pre-authorized Payments", you can edit it there. 
(Edited)
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Jonathan Galipeau

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Thanks a lot, with your help, I found it. Also, I experimented a little, and you see that blue box in virtually any page with the new UI, so you can change your pre-authorized payments from the Usage page, Koodo Tab page, Mobile Service page, Overview page but not from the My Profile page, which use the old UI...