New Unknown addon Data 1Gb $0 2 month

  • 2
  • Question
  • Updated 3 months ago
  • (Edited)
Today I logged into self-serve and saw this unknown add-on.  I did not add this add on.  I currently have 1Gb included in my plan but I am seeing an additional 1 Gb usage gauge and the following add-on in "Manage my add-ons"  Data 1Gb $0 2 month

Can someone explain what this is?

Photo of M

M

  • 162 Points 100 badge 2x thumb

Posted 3 months ago

  • 2
Photo of Robert

Robert, Mobile Master

  • 100,404 Points 100k badge 2x thumb
Hello M,

You have a free GB, why are you asking questions? LOL. It seems like you got a free GB for 2 months.
Photo of M

M

  • 162 Points 100 badge 2x thumb
I've just never had something like this added randomly before :)  I wanted to make sure it was what it appeared to be.  Would this be 1 GB total over the two months or 1 GB per month for 2 months? 
Photo of Azure

Azure

  • 19,192 Points 10k badge 2x thumb
It would be 1GB/month for 2 months.
Photo of You-Don't-Know-Who

You-Don't-Know-Who

  • 80 Points 75 badge 2x thumb
Go to Transaction history on Self Serve to see its expiry date.
Photo of M

M

  • 162 Points 100 badge 2x thumb
It was added on November 9 and expires on January 8.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,544 Points 100k badge 2x thumb
Are you a new customer?
Photo of M

M

  • 162 Points 100 badge 2x thumb
No actually, I've been a customer for years.  It's not a problem, I'm more curious than anything, I didn't receive any text or notification about the add-on.  It just randomly appeared on Self-Serve.
Photo of Erwin

Erwin

  • 23,416 Points 20k badge 2x thumb
Sometimes Koodo will send you specialized offer if you are close to or are going over your data. This seems like an offer that is automatically added for free to you. A good way to save you money if you use more data especially in the holiday season.
Photo of David

David, Mobile Master

  • 81,580 Points 50k badge 2x thumb
Looks like you are proof that Koodo does indeed give bonuses to long time customers!
Photo of Patrick Aucoin

Patrick Aucoin

  • 112 Points 100 badge 2x thumb
I also received extra data for free I would just like confirmation of that I don’t go over it already shows usage on itWhich is also included on the original data usage box I am confused
Photo of Patrick Aucoin

Patrick Aucoin

  • 112 Points 100 badge 2x thumb
Just informed by Koodo I received A free extra gig of data for the next two months! Thank you Koodo and Merry Christmas!