New - U.S. Roaming Boosters add-ons available for Prepaid Customers

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  • Updated 8 months ago
  • (Edited)
Prepaid customers can now stay connected while travelling in the U.S. by adding any of the following Booster add-ons: 

  • U.S. Roaming Talk - includes calls within the U.S. and to Canada.
  • U.S. Roaming Text - includes international outgoing and unlimited incoming text messages*
  • U.S. Roaming Data 

Here’s a breakdown of the add-on options:

Talk booster add-ons:
  • $20/250 minutes
  • $5/25 minutes
Text booster add-ons:
  • $20/1,000 messages
  • $5/250 messages
Data booster add-ons:
  • $20/500 mb
  • $5/50 mb
Note - if you're a prepaid customer and looking to use your phone in the U.S., you will have to purchase one of, or a combination of, the boosters above. Pay-per-use is not available with Koodo prepaid.

Additional information:
  • Roaming coverage is available in all 50 States in the U.S. (including Alaska/Hawaii) plus the U.S. territories of Puerto Rico and the U.S. Virgin Islands.
  • Any unused minutes, text or data will be carried over when customers renew their base plan (pick the largest Booster add-ons to enjoy the best rate).
  • Customers can get these Booster add-ons via prepaidselfserve.koodomobile.com 
  • *Includes international text messages when travelling within the U.S. 
  • MMS messages (picture and video) will use data, not texts. 
  • Excludes premium messages and subscriptions based messages.
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Ranjan, Official Rep

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Posted 2 years ago

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Jackie

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Just want to clarify this. If I'm in US and call a Canada number, 1 min call deduct 1 min or more? And how about receive a call from Canada?
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Sophia, Mobile Master

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Did you enable roaming as well?
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Lisa Yan

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Does talk and txt need to enable roaming? iPhone 6?
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Sophia, Mobile Master

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Yes, it does, on any phone... roaming must be enabled in order to use your phone outside of Canada. Next time you know and it'll work :)
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David, Mobile Master

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Caution: if you turn on DATA roaming on your iPhone, you still may not have solved the problem.

Another user found that he had to manually choose AT&T in the carrier settings in his phone.
(Edited)
How do I do this in carrier settings?
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Lisa Yan

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so on iPhone, settings/cellular/cellular data options/data roaming ON? even if i didn't buy US roaming data? I will try it next time.

thanks
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Gloria Taylor

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Thank you for the response.  Yes, I have no problems with the purchasing. I have purchased all three addtional boosters for the U.S..  it is great that they don't expire either, but my problem is how to go about activating them when I cross out of Canada into the U.S.   I know my Koodo plans in Canada won't work in U.S. and was soooo pleased when they introduced these new boosters for travel in the U.S. which enables the phone to be used once across the border.   As I said, what do I have to do to make it work so the phone knows that I'm in the U.S. and want/need to use one of their carriers.
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David, Mobile Master

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If it does not work when you cross the border, i.e. can't make calls or access data, the first step is to restart your phone. If that does not bring up services, then entering settings, and switching the carrier setting from Automatic, and manually selecting from the list that populates either  AT&T or (I think) T-Mobile should get it working. It may again require a restart after this step.
(Edited)
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Robert, Mobile Master

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In most cases this would not be needed as it will magically work by itself.
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Gloria Taylor

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Thank you so much for your answers.  So simple and concise.  Wonder why Koodo can't give those instructions on the website with the booster add-ons.    Thanks again. I'm printing the comments and keeping in my wallet.
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David, Mobile Master

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Gloria, partly because the community knowledge differs from Koodo's corporate knowledge, and partly because, as Robert says - it SHOULD work like magic, and we are offering a work-around!
Enjoy  your travels, and thanks from all of us for your kind reply.
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Lisa Yan

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I bought the txt/talk US roaming add on. But I didn't buy the data roaming add on. That's why i was confused on why data roaming had to be on to use txt/talk in the states. The phone showed no service in the states
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Sophia, Mobile Master

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It's a bit confusing, but enabling (data) roaming will enable talk and text as well. Don't worry, if you didn't buy a data booster, you won't be charged for data (or able to use it) :)
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David, Mobile Master

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Next time try going to Settings > Carrier > and turn off the 'Automatic' switch. once the list populates, choose AT&T to see what happens.  You could possibly test it out while having a meal in White Rock!
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BobTheElectrician

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You may get signal bars but "emergency calls only" and be unable to complete calls until you manually choose AT&T in carrier settings. You should then see the roaming icon in your notification area.
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xi chen

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i chose at&t, and i bought data roaming and talk plan for the us, why my phone still shows no service? 
Did you try turning your phone off and on to reset?
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Lionel

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Your new prepaid US roaming add-on has an typo that makes the information incorrect and annoying. The text under nitty gritty point number 7 reads

 

“Data Booster add-ons are not available with BlackBerry smartphones and are not on the BlackBerry 10 operating system.”

 The correct text is on the same page under nitty gritty item 3, which reads,

“Picture messaging is not supported by BlackBerry smartphones that are not on the BlackBerry 10 operating system.”

(See nitty gritty items 3 and 7 on https://www.koodomobile.com/prepaid-plans.)

The word “that” (in item 3) has been changed to “and” (in item 7). I see that this mistake was pointed out previously and corrected, but now the error has been reintroduced.

The same mistake is on the prepaid flyer I picked up at a kiosk today. The flyer is document KAQ416PREPBRA01E dated November 2016.

Note that even if the error is corrected, the statement is no longer true, since the current generation of Blackberrys are Android. So the information needs to be both corrected and updated. My two phones are a Blackberry 10 and a Blackberry Android. As worded it is incorrect for both of them.

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Barbara Groening

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I have a prepaid Koodoo phone and want to use it in Mexico for texting only. Will the US Roaming text booster( 5$/250 texts) work for me in Mexico? I have a Canadian data booster added to my account. Do I need to be concerned about data being used up from that when I enable data roaming? I have an older LG P500 phone, what settings do I need to do in order for the texting to work in Mexico?

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David, Mobile Master

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Your prepaid phone / plan will not work in Mexico unless you unlock it and purchase a SIM from a Mexican telecommunications carrier. US Roaming plans do not extend south of the wall.
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Michel de Breyne

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Is this available to all prepaid users?  I only see the 3/10/30 day US roaming add-ons but I'd rather get text / data booster.

Let me know.  Thanks.
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David, Mobile Master

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No, you can buy one after your arrival.
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BobTheElectrician

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They are not like the time-limited post-paid ones. Buy now or later and start using without penalty any time in the future provided your baseplan is up-to-date.

If you wait till you're stateside, you should re-boot your phone. Without an active roaming booster it probably won't be recognized by the local network until you refresh your connection.
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Nick Pratt

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Must I select a specific network when entering the US to enable roaming or will my iPhone do this automatically?
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David, Mobile Master

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Your phone SHOULD choose automatically, but some early adopters found choosing manually worked if automatic selection did not. If I recall AT&T or T-Mobile were two that supported prepaid roaming.
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BobTheElectrician

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Best to leave the network selection to automatic unless you really have no connection and want to try to force one. In some locales, AT&T is the preferred roaming partner, in others it's T-Mobile.

Currently roaming with Koodo (auto selection is AT&T) here in Arizona. Wanted to check relative strength of signal. Network search will also show T-Mobile, but impossible to join their network at this location.
(Edited)
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BobTheElectrician

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For a limited time, there are some one-time-only super boosters that effectively double the minutes/texts/data you can buy for the same money. Only one per customer per category.