New Sim Card/Phone Not working

  • 1
  • Question
  • Updated 10 months ago
I've had a Nexus with koodo prepaid for years and recently bought an s7 to replace it. I got the new phone and new sim card and entered the sim card number into koodo self serve. The number has updated in self serve but the new phone has no calling/text (ie emergency calls only). It's been more than 24hrs and I've restarted several times plus full charge. Any thoughts on how to get this working? I'm almost at the point where I want to return the phone and keep using the old nexus!
Photo of Aria

Aria

  • 122 Points 100 badge 2x thumb

Posted 10 months ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,438 Points 100k badge 2x thumb
Hi Aria Did you buy the S7 from Koodo? I or if not is it unlocked?
Go into your settings - about phone - status and check if its showing your phone number
(Edited)
Photo of Aria

Aria

  • 122 Points 100 badge 2x thumb
prepaid. have been for years. 

it's possible but i've tried the number a couple different times and nothing's happened. it seems unlikely that it's wrong every time? Also, even if I had the wrong number then shouldn't the old nexus stop working? that sim hasn't been linked to the acount for 28 hours now and it's still working fine? Far as I can tell, has to be on koodo's end.
(Edited)
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
Once yiu see the message saying "sim card change successful". then old SIM should be deactivated/nit working.
But yoy said it was still working on Nexus..
Thats puzzlibg me. And Im sure you logged into Prepaid SS and correct number. ( can you double check New SIM number?)
If it didnt work, then I go with Paul's suggestion. -contact Koodo
Photo of Aria

Aria

  • 122 Points 100 badge 2x thumb
i've seen sim card change successful several times and the old nexus has continued working despite it's number not being in the account. I'm puzzled as well! I double checked again (pulled the sim out and re-entered) and still nothing. Again, even if it was the wrong number, the Nexus and the s7 would both be not working then no?

I've tried to dm koodo on twitter an hour ago and no response...
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,438 Points 100k badge 2x thumb
I think Koodo only responds to messages during working hours so you'll probably have to wait till tomorrow Unfourtunatley. Yeah they would both not work, there has to be an issue on their end. Try turning off the Nexus and leaving it off for awhile and try to new phone then

Edit * the only other option and I don't recommend it but you could cut the old SIM card down to size using the Nano SIM as a template, if you try this make sure you file the sharp edges
(Edited)
Photo of Goran

Goran, Mobile Master

  • 89,992 Points 50k badge 2x thumb
It can take a few hours to get a response online.