New SIM Card - Data and calls working, no messaging in and out

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  • Updated 3 years ago
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About 2 hours ago, I went to a koodo booth. They switched my plan and sim card. Calls and data are working, but I can't send out texts (or receive them) as far as I can tell. Is there a way for me to correct this, or is this something I will have to go back to the mall for.
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Dan Aubry

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Posted 3 years ago

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Mathieu Carrier

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Thats wierd, try to turn off and on your phone. If it doesnt work did you do a port? If so it takes 2 hours for the phone to work at 100%. Do you maybe have an iPhone? It could be that iMessage is messing up, try turning it off in your settings.
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Yannick

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Hey Mathieu, don't forget to check the tags! You'll see that Dan indicated having an Android phone :) Thank you!
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Jing Tang

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How to Change my region location form on to Sas
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Jing Tang

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How to change my plan
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Yannick

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Hi Dan, is it working now? Were you able to send/receive text messages? Keep us posted! Thank you!

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Dan Aubry

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Ended up callling koodo and they fixed it for ne.
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Jing Tang

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Is that service call will charge me for calling to change my plan
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Yannick

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Hi there, in order to get a number form another province,you will have to contact us over the phone. Since it can't be done via Self Serve online, it will be done free of charge :) Note that you will also need to change your address. This will then give you access to the plans for that province. Thank you!

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