New rate plans with existing tab

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  • Updated 3 years ago
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I have a tab on my current plan. If I go into a kiosk and pay off my tab, can they switch me to one of the new lower rate plans then? I'd like to avoid paying the service call fee if possible.
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Monique Dupuy

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Posted 3 years ago

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Chad Burr, Mobile Master

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Yes

Btw because you cannot switch the plan yourself, koodo has waived the fee for having a telephone rep do it for you
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Jonathan I, Mobile Master

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As far as I know, store reps can only change your plan if you're upgrading your phone. Since you can't change the plans in Self Serve yet, you won't be charged the service fee when you call in.
(Edited)
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Chad Burr, Mobile Master

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Oops sorry Jonathan is right, kiosk can't change your plan
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Monique Dupuy

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The key point being here that I have to go in and pay off my existing tab balance first, though, and THEN make the call?

Thanks!
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Chad Burr, Mobile Master

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Customer service will do all that for you when you call
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Mathieu Carrier

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Customer Care can actually do the Tab Payoff for you if your account is in good standing :)
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Mathieu Carrier

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Chad is right, the new plans require your tab to be put on a specific setting that only customer care can do, so if your tab is at 0 they will take care of helping you with that.

*611 From Your Phone or

Dial 1-866-99-KOODO (1-866-995-6636).

Hours of operation (Eastern Standard Time):

  • Monday − Friday: 9am - 9pm
  • Saturday: 9am - 7pm
  • Sunday: 9am - 7pm
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Dennis, Mobile Master

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You can pay off the tab on self serve too
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Mathieu Carrier

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No you cant, the new self serve does not allow you to
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Dennis, Mobile Master

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Dang :(
I hope they bring it back
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Mathieu Carrier

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Yeaaah they removed it because alot of people would do it and call saying it was a mistake :/ Even if there are two confirmation screens hahaha
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Monique Dupuy

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Thanks to all who replied.

I called *611 and was able to pay off my existing tab and switch to the new, lower rate plan effective on my next billing cycle. No charge for the call, as Self Serve would not allow me to switch the plan myself.
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Mathieu Carrier

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Awesome happy to hear that!

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