New plans - Cant change

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  • Updated 2 years ago
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I am interested in one of the promotional plans with the international minutes. Why isn't is available for me to change my plan? I dont have a tab balance and I have been a customer for 2 years.
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Marie Roy

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Posted 2 years ago

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Goran, Mobile Master

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Because it's made available only with new activations or upgrades via tab unfortunately.
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Marie Roy

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so basically new customers get treated better than loyal existing ones?
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Goran, Mobile Master

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It can feel that way but the flip side is new customer deals are a regular occurrence so just about everyone has an opportunity to get a deal. Sometimes they're better than other times. It does allow existing customers as well to get in on the international minutes by "upgrading" via getting a phone on tab. However, that does leave people who don't want to get a phone out in the dark.