New Plans , are not shown under the Plan change page .

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  • Updated 3 years ago
  • Answered
i am trying to change my plan to the new options available ( 33$ plan) , but system is not allowing me to do so . In the regular plan change page i am not seeing any plan with 33$, but in the new plans section i am able to . So dont know how to change the plan . System has allowed me to add the new 33$ to the cart, but not the actual change. Please help
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naveen kumar

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi Naveen,

To be able to get the new plans, you must pay off your existing tab balance (if any) and go to a Koodo retail location or call *611 from your phone and ask them to change plan. You must clear your tab tho. The plans cannot be switched online.

Hope this helps!