New phone won't recognize Koodo network

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  • Updated 3 years ago
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I just bought a brand new unlocked phone (Sony Xperia Z3 Compact). However, when I insert the new sim card I got from Koodo, it won't recognize the network. When I turn the device on its asking for the SIM network unlock PIN. When I dismiss this menu and access Mobile Networks > Service Providers, Koodo isn't listed. There's various networks from Rogers, Telus, Bell and Wind.

I've entered my IMEI number here and it says the device will work on the network,

Any tips?
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Jay Tee

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Posted 3 years ago

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Hi jay,

You can try to change your APN settings and see. To do so go to settings --> network --> access point names
And do the following.

Tap New APN:
Port: 80
Username: leave blank
Password: leave blank
Server: leave blank
MMSC: http ://
MMS Proxy server:
MMS Port: 80
MCC: 302
MNC: 220
Authentication type: No set
APN type: No set
Tap menu key, then tap Save.

Make sure to delete the telus APN if you see any.

If it still doesn't work, try calling koodo customer service for techinal help.

Hope this helps :)
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Oopss ... im sorry i misread (i read it is not asking for unlock code) .. yea Jonathan is right if its asking for an unlock code that meams its not unlocked.

Just to mention one more thing, the koodo compatibility link tells you whether or not a phine will work on koodo network but it doesn't tell you if the pho e is locked ir unlocked. Might be you will have to get the phone unlocked.
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Jonathan I, Mobile Master

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If it's asking for a SIM unlock PIN, that means the phone is locked to another provider. In Canada, the device is exclusive to Bell and the model # is D8503. What's the model # of yours? Where did you buy the phone from?