New Phone Won't Connect

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  • Question
  • Updated 9 months ago
Just changed phones to a Samsung Galaxy A5 and renewed the same plan. It won't connect to the cell network. I tried all the suggestions given to a person with the same issue.  Haven't gone to a Koodo store yet as its far from where I live. Tried resetting the connections..etc.. 
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David Morgan

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Posted 9 months ago

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Bernard, Official Rep

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Was the SIM card in your previous phone the same size? Did you take it out and put into your Samsung one? You might have to do a SIM swap and we can help you with that. Can you pls send us a private message on Facebook and we'll look into it?