New phone, transferred SIM card, now no Data service

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  • Updated 3 years ago
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I just a got a'new' (to me) phone. I put my current SIM card into the new phone. I can text and call without problem, but can't get/use any data. I tried to start working through the self-serve 'Upgrade your phone' process, but got stopped when it asked for my new SIM card number - when I enter in my number it won't let me carry on as it 'is already in use'. What now?
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Stephanie S

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Posted 3 years ago

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Chad Burr, Mobile Master

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Firstly you don't need to do anything in selfserve with your sim. So don't worry about that.


Check out http://Koo.do/unlockedphone


Look at the part about entering your apn settings.
(Edited)
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Stephanie S

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Thank You!
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Chad Burr, Mobile Master

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Anytime! Glad you Got it working.

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