Wow. Purchased phone for Christmas gift so I did not attempt to activate until then. Will not read Sim card. Sim card not the problem it the phone. Now my 15 days have passed. Local store would not take it because I did not purchase it from them and they said I have to go through the store. I have left an e-mail as well as left a message. Due to the holidays and most likely phones being purchased in December are gifts, the kiosk told me they extend return dates until January 15th. I do hope the web store does the same. If they do not take back my phone, replace it and/or fix it; I will cancel all my services. All the other kiosk stores in the mall with other providers we full with clients and Koodo had none. After reading several complaints on this forum, I know why. Does the web store extend the return policy date as the kiosk stores do?