new phone, pay off tab, same plan

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  • Updated 3 years ago
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Please help me figure out how to get a new phone through Koodo. I have a Tab S. There is $20 left to pay off with no "Pay the Tab" option. My phone has smashed and I've been putting up with it for a month but I'm ready to give up. If I can get it to work, I will buy a new phone through Koodo and keep the same plan and SIM card. If it's too complicated, I will shop elsewhere.
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Karen Congram

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  • frustrated

Posted 3 years ago

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Chad Burr, Mobile Master

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All you need to do is visit a kiosk or a retailer and the they will handle all of it.
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Spence

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Its not complicated.  Go to a Koodo Kiosk and pay off your Tab
Then just pick your new phone to add to TAB on your account.

The only exception is when you upgrade to Tab Plus. With Tab Plus, you must choose a Tab Plus plan. 
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Chad Burr, Mobile Master

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You should also be aware that tabs have changed and koodo no longer contributes to your account.


You now pay the tab in full over 24 months
http://help.koodomobile.com/getting-s...
(Edited)
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Karen Congram

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Okay, thanks. I used to be able to do it online. Will have to get myself to civilization. Much appreciated.
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Chad Burr, Mobile Master

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You can still pay the tab online
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Karen Congram

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Not getting that option
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Chad Burr, Mobile Master

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Karen Congram

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Chad Burr, Mobile Master

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You have a positive tab... Y you can use that towards your next phone
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Karen Congram

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Wow! I have never experienced a credit before! :) D'oh. Thanks so much.
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Chad Burr, Mobile Master

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Cool

Make sure you check out the link above because tabs are very different now.
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Karen Congram

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Will do. Thanks.

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