New phone order

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  • Question
  • Updated 2 years ago
  • Answered
Ordered a new phone on July 21st. To date no shipping information has been received. Contacted the web store, no response from them either. How long does this process take or at the very least send an email if there is a problem.
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Chris Heikkila

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  • unhappy

Posted 2 years ago

  • 2
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Mathieu, Mobile Master

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Hi Chris,

Today would mark the 4th business day since you places your order so you should probably hear something very soon!

If you are a new customer, it usually takes longer to verify your information and to get the credit check done.

With the webstore, it's more of a "No news is good news" . They dont provide much information unless they need to reach out to you.
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Laura

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Please tell you received your phone?
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Chris Heikkila

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Yes I did and thanks for following up :)