New phone, old account

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  • Updated 4 years ago
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My old prepaid phone died so I got a new one. Is it possible to use my same account and email address for this phone as I did with my last one, and if so, how can I do that? Am I able to have the same phone number as well?
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Emma Cushnie

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Posted 4 years ago

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Ahmad

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Of course! All you need to do is just put your sim card into the new phone and it's as easy as that. Your account information is carried on your SIM card, not your phone. If you need a different sized sim card (as some devices require different sized sim cards), then you'll have to visit a Koodo store or retailer to purchase the appropriate sized prepaid sim card.
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Emma Cushnie

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Thank you! :D

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