new phone number not working.

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  • Updated 2 years ago
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I just received my phone and activated it about an hour ago....I had changed my phone number using self serve and on my account it shows ,y new number but the phone only works with the old number? Is there anything I can do about this myself!
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julie

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Posted 2 years ago

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Jru Gordon

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try doing a power reset.  If your phone has a removable battery, turn phone off, take out battery and SIM card for 60 seconds, put them back in, turn phone on.  If it doesn't have a removable battery (iphone, Motorla, Galaxy A5 etc) hold power and volume up (or power and home on an iPhone) until the phone comes back on. 


Also check your network settings, make sure it's connecting to Koodo.

You might have to call customer service, maybe they have to change something on their end, put you on another switch or relay or something. 

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julie

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Ok thanks!
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Jru Gordon

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if you call into Customer Service for this, they might say you'll be charged $10 for the call (since it's something you can usually do online).  Tell the agent you couldn't fix it online, and they should waive that charge.

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Melissa, Employee

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Hey Julie! Did the powercycle help? :)
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julie

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My phone is working now thanks! They fixed it!

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