New phone, no order confirm, tab showed up on bill and now says I don't have a tab...

  • 1
  • Question
  • Updated 9 months ago
Hi! So I ordered a Google Pixel XL 32gb on Aug 20th. I received the order accepted email. my card got charged for it but still no shipping info??
Also the tab showed up for it on my current bill but my tab balance now says I have no tab? 
Not sure whats going on here...
Thanks
Photo of Cassandra Giles

Cassandra Giles

  • 90 Points 75 badge 2x thumb

Posted 9 months ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 103,784 Points 100k badge 2x thumb
Hello there,

You won't receive an email unless the phone has actually been shipped. Unfortunately Koodo has trouble keeping up with all the new orders they are receive lately. What is your order number so that an employee (not me) can check your order.
Photo of Cassandra Giles

Cassandra Giles

  • 90 Points 75 badge 2x thumb
Order # HFO18518618
Photo of Ranjan

Ranjan, Official Rep

  • 28,728 Points 20k badge 2x thumb
Hi Cassandra - looks like the order was cancelled on Aug. 24 and a refund issued to your card. It appears that the warehouse is out of stock of the Pixel XL and does not expect to receive any more inventory. They also issued a goodwill credit on your account that can be applied to a future purchase, for the inconvenience. I believe the web store would have attempted to contact you about this - did you receive a call or email?
Photo of Cassandra Giles

Cassandra Giles

  • 90 Points 75 badge 2x thumb
No I did not....