New phone, new SIM card, no service

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  • Updated 3 years ago
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I'm a new cell phone user. I purchased a Samsung Galaxy S3 prepaid phone today and bought the basic prepaid plan (talk and text) plus maximum anytime minutes and data boosters. I have activated the phone on line. I have a 'no service' message and also have had 'ME returned a temporary error' message more than once. I do not have the cell phone on airplane mode. I have turned off the phone multiple times, and I have also removed the battery and SIM card multiple times. I still don't have service. Also, Koodo support wants to charge me 5$ for help by telephone and that's the suckiest service I've come across so far. Anyhow, any help to get this phone functioning would be appreciated.
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Karen Michaud

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Posted 3 years ago

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Ahmad

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The $5 charge isn't for issues like this but for things you can do on self-serve yourself like topping up or changing your plan. Technical and billing issues you won't be charged so feel free to proceed with the call
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Karen Michaud

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Thank you, Ahmad. My problem is solved as well, sort of.

My daughter mentioned to me that her friends have horrible reception in this house. So I went outside, and yes, the phone works great out there. 
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Chad Burr, Mobile Master

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You may want to head over to best buy and pickup a Wilson repeater. It'll cost ya but it sends the cell signals from outside your home to the inside. It's made for areas with very poor cell service.
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Karen Michaud

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Thank you, I will keep that product in mind. A cell tower is being built in my village, though. So I will wait a bit and see how that turns out.

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