New phone, monthly plan, no service?

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  • Question
  • Updated 10 months ago
I went into the store and got myself a new iPhone6 and a $40 a month plan. The guy there said everything was set up, but when I got home it said 'No Service'. I tried every fix suggested on these boards. I turned airplane mode on and off, I turned off the phone, took the sim card out, put it back in. I then thought about giving it a few hours, but today it still isn't working. I am at a loss of what to do.
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asagurble

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Posted 10 months ago

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Paul Deschamps, Mobile Master

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Hi Asagurble, Did you port a number from another carrier to Koodo or get a new number from Koodo?
(Edited)
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asagurble

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It was a new number.
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Paul Deschamps, Mobile Master

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Are you in an area that is covered by service? Do others havibg working phones in your house that are on Koodo, Telus or bell virgin?
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asagurble

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Yep, my friend lives down the street and has coverage and my city is covered on the koodo coverage map.
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Allan, Mobile Master

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Can you try to manually select Koodo as a carrier?
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asagurble

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I just did, still no changes
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Goran, Mobile Master

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Ok so no matter where you go you don't have signal? Swap your Sim with your friend or anyone else with Koodo / Telus / Public to see if the problem follows. If it does, you need a new sim or something is wrong in the back end. Let us know.
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Dennis, Mobile Master

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Did you have service at the store?

I would suggest going back to the store
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Dennis, Mobile Master

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Did you have service at the store?

I would suggest going back to the store
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s

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Look for an email that says "We're sorry to see you go." If you received it, you have won the lottery of deailing with the fraud department.