New phone

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  • Question
  • Updated 2 years ago
  • Answered
Just bought a new phone for my mother.
I went through the whole process and it says I have Balance of $5.
When I try to make a call , it says "for emergency only".
Please help!!!
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Sandra Derrington

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  • desperate

Posted 2 years ago

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Chadwick, Mobile Master

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Hi Sandra, sorry your having issues. What phone are you using.
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Mayumi, Mobile Master

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Did you restart your phone?
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Paul Deschamps, Mobile Master

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Do text messages work?
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Sandra Derrington

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hey guys
I feel silly, but I had not inserted the sim card...
My first time setting up a phone.
Thank you guys for your help.  Much appreciated.
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Chadwick, Mobile Master

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No problem that's why were here. :)

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