New phone activation

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  • Question
  • Updated 1 month ago
  • Answered
I just got my new phone in the mail and im tryi g to sign up for self serve but i dont know how to find my new koodo phone number? I havent recieved a service agreement via email or anything yet?
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Kelsey Boulton

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  • frustrated

Posted 2 years ago

  • 1
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Paul Deschamps, Mobile Master

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Check your spam folder, it may have been sent there depending on how your filters are set for your email client.
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Ranjan, Official Rep

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Hi Kelsey - looks like you were able to get in and access your self serve account today. Let us know if you have any other questions. 
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Miriam Mac Lellan

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new replacement phone not activated. want call back now.
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Where is your old sim? If it fits in the replacement phone just swap it. If the replacement phone came with a new sim then you have to contact Koodo to get it activated.