New Phone Activation

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I just got my new phone yesterday (ordered online), I am told by customer service it is activated even though I did not activate it. Koodoo has sent me a new number ??? even though I will be porting my old number. I cant setup self sevice account ! I am new to Koodoo and confused. They also screwed up the financing details. Left message for webstore yesterday, no response. Please help
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Alnasir Dhanji

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Posted 1 year ago

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Chad Burr, Mobile Master

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Go and create a self serve account

You can then change your number and choose to port in the number you want.

What financial thing is wrong?
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Alnasir Dhanji

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Thank you. What happens to the new number Koodoo assigned to me after porting ?
The financial summary in the client service agreement is incorrect. It does not match the summary I got when I ordered the phone online on Nov. 28. The total I am paying towards the phone and the activation credit is incorrect.
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Alnasir Dhanji

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The activation credit amount is incorrect - it should be $300 as per order email of Nov. 28 (cyber monday) and not $150. Also it should be 3GB data and not 2GB.
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Chad Burr, Mobile Master

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The xtra gb is probably in your add ons..check via self serve.

It would help if I could see your email and your paperwork.

Again if possible please post (remove your personal information)
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Ranjan, Official Rep

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Hey Alnasir - I'm looking into this for you. I believe it's just a technical glitch due to the delay between when the order was processed and when the phone actually shipped/got activated. The correct amount and plan will be applied to your account. That said, let me get the exact details and report back. 
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Ranjan, Official Rep

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Alnasir - can you shoot us a private message on Facebook and share a link to this thread? An agent will need to authenticate you as the account owner and can update your account accordingly.
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Alnasir Dhanji

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I just had a call from customer service from yesterday, she is looking to fix this. Thank you for your help.

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