New number, old customer

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  • Updated 8 months ago
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I set up a new number with Koodo and have an old account with my old number on it. I am trying to pay my bill but it won't show up. How do I connect my new number with my old account?
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Laura Andrews

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Posted 8 months ago

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David, Mobile Master

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You should have been given a new account number if you are a returning customer beyond 90 days. This info should be available to you in Self-serve, and you should have received an email with a link to your new login information.
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Laura Andrews

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I didn't receive an email with the link to my new login information
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David, Mobile Master

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Then, if it is not in your junk mail folder, I suggest contacting Koodo Mohave it resent, or reset as necessary.

You can contact Koodo on Facebook or Twitter.  How-To: you can send a tweet to @koodo - and one of Koodo’s agents will help take the conversation private, or send them a private message from facebook.com/koodo. Koodo Phone Numbers: *611 from your cellphone, 1-866-995-6636, or +1 647-788-4337 but often means waiting on the line for a CSR, so Facebook or Twitter is usually less time consuming. 

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