New month, new plan. Old months bill arrives charging new plan amount??

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  • Updated 5 months ago
First day of a new monthly billing period (3/22), I change to a new plan. A few days later last months bill arrives and its quoting the cost of the new plan to pay for last month when I didn't even have it. How does that make any sense??
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Posted 5 months ago

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Allan, Mobile Master

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On postpaid you pay for a month in advance plus any overages from the past month. Your current bill should be the new plan + any extra charges from last month.
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Dennis, Mobile Master

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Your best bet is to login to self serve and check your detailed PDF ebill.  It should say on there (along with dates) when each plan took place plus any credits if the plan change was mid cycle