New Koodo Customer - First Month Charges?

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  • Updated 2 years ago
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Hi,

Just switched to Koodo on Sept 18. Got my first bill today for dates between Sept 18 and 24 (a partial usage bill). My plan is for $65 (including my tab). But the bill was for around $80 as I was charged about $12 for the usage between Sept 18 and 24.

Is this normal? To pay above my plan for a week of usage? I thought the first bill was pro-rated. Any help or explanation would be great!

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Shahan Sh

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Posted 2 years ago

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Goran, Mobile Master

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The first bill is the prorated part plus the first full month. Your next bill thereafter will be 65.
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Shahan Sh

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I see. Thank you for the help.

 Isn't that really unfair though? I might as well have switched a week later or something..

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Dennis, Mobile Master

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It's the same when you sign up for cable or internet.  

They bill for the next full month, plus the current pro-rated amount that you didnt prepay for when you signed up
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Sophia, Mobile Master

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It wouldn't make a difference, Shahan, the actual billing cycle is randomized and is always a few days/weeks later than the date you sign up. So you'd always pay a prorated amount, for some this is only a few days and for other it can add up to a few weeks... you only pay for the date you actually had the account so it's quite fair...
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Goran, Mobile Master

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Well you're not paying extra. You'd be paying for service with your old company or with Koodo.
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Chadwick, Mobile Master

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Follow this link and click "charges explained", and then click "charges on my first bill" It will make a lot more sense after you do.


http://help.koodomobile.com/my-bill/c...
(Edited)