New iphone SE not sending messages

  • 1
  • Question
  • Updated 2 years ago
  • Answered
We are swapping phones for the holiday. Bought an iphone SE for my wife from Koodo. Put her old SIM n to preserve her number (she had an Iphone 5S before. Now it works on wifi but will not send messages. How can we diagnose what the problem is. Would she need new SIM for the new phone? Thanks got your advice and happy holidays.
Photo of Bob

Bob

  • 576 Points 500 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 97,308 Points 50k badge 2x thumb
A new Sim is not needed. Try these fault finding procedures :
http://www.payetteforward.com/why-is-...